Service Taxonomy
Classification system for crisis resources and helplines. Used by the Resources API.
How Resources Work
The Resources API returns crisis helplines filtered by scope (what help they offer), population (who they serve), and country.
- Risk detection automatically maps to relevant scopes (suicide β suicide, mental_health, crisis)
- Population filters enable specialized resources (LGBTQ+ lines, veteran services)
- Contact modalities indicate how to reach each service (phone, chat, SMS, etc.)
Service Scopes
What kind of help does the service provide? 93 scopes across 13 categories.
| Scope | Description |
|---|---|
suicide | Suicide crisis and prevention |
self_harm | Non-suicidal self-injury |
mental_health | General mental health support |
crisis | General crisis support |
general | General support services |
emergency | Emergency services |
psychosis | Psychotic disorders |
trauma | Trauma and PTSD |
anxiety | Anxiety disorders |
depression | Depression |
panic_attack | Panic attacks |
bipolar_disorder | Bipolar disorder |
emotional_distress | Emotional distress |
loneliness | Loneliness and isolation |
Showing 14 scopes in Mental Health & Crisis.
Complete Scope Reference
All 93 service scopes for quick reference.
suicideself_harmmental_healthcrisisgeneralemergencypsychosistraumaanxietydepressionpanic_attackbipolar_disorderemotional_distresslonelinesssubstance_usealcoholalcohol_addictiondrug_addictioneating_disorderpregnancy_lossunplanned_pregnancyabortionpostpartum_depressionpostpartum_psychosisperinatal_mental_healthbirth_traumabereavementsuicide_losschild_losshomicide_lossdomestic_violencesexual_assaultstalkinghate_crimeforced_marriagefgmchild_abusechild_sexual_abusechild_safetychild_neglectchild_exploitationelder_abusevulnerable_adultssafeguardingonline_exploitationnciicyberbullyingonline_harassmentsextortiononline_groominghuman_traffickingforced_labourmodern_slaverylgbtqtransgenderconversion_therapy_survivorveteransmilitary_sexual_traumafirst_respondermaternalyouthdisabilityrefugeeindigenousmigrant_workerscancerstrokebrain_injuryterminal_illnesshiv_aidschronic_paininfertilityreproductive_healthchronic_illnesssexual_healthhomelessnesshousingdebtunemploymentlegal_aideducationbullyingfood_insecuritycaregiver_burnoutdivorcerelationshipsparentingrunaway_youthgamblinggang_violenceextremismdisasterfarmer_crisisPopulations
Who does the service serve? Filter resources by target population.
| ID | Name | Description |
|---|---|---|
general | General | General population |
youth | Youth | Youth and young adults |
children | Children | Children |
elderly | Elderly | Elderly and seniors |
seniors | Seniors | Seniors |
women | Women | Women |
men | Men | Men |
lgbtq | LGBTQ+ | LGBTQ+ community |
transgender | Transgender | Transgender individuals |
mothers | Mothers | Mothers |
new_parents | New Parents | New parents |
parents | Parents | Parents |
family | Family | Families |
indigenous | Indigenous | Indigenous peoples |
maori | MΔori | MΔori |
aboriginal | Aboriginal | Aboriginal peoples |
migrant_workers | Migrant Workers | Migrant workers |
veterans | Veterans | Veterans and military |
disabled | Disabled | People with disabilities |
learning_disabilities | Learning Disabilities | People with learning disabilities |
professionals | Professionals | Professionals |
students | Students | Students |
farmers | Farmers | Farmers and agricultural workers |
Contact Modalities
How can users reach the service? Each resource includes available contact methods.
phone Voice call support
sms Text message support
chat Web-based chat support
whatsapp WhatsApp messaging
telegram Telegram messaging
line LINE messaging
wechat WeChat messaging
email Email support
Risk Type β Scope Mapping
How detected risk types automatically map to resource scopes.
| Risk Type | Mapped Scopes |
|---|---|
suicide | suicide mental_health crisis |
self_harm | mental_health crisis |
abuse | domestic_violence crisis |
sexual_violence | sexual_assault domestic_violence crisis |
exploitation | human_trafficking modern_slavery online_exploitation crisis |
stalking | stalking domestic_violence crisis |
neglect | safeguarding crisis |
Features like eating_disorder_behavior add specialist scopes (e.g., eating_disorder).
For API usage and response examples, see the Resources Guide. Explore the full helpline directory at talk.help.